Kommentare
Meinungen unserer Gäste hilft uns zu verbessern und seine Bedürfnisse und Anforderungen zu verstehen.Wir haben diesem Abschnitt eingerichtete, in denen wir den Bericht der Kommentare der Gäste, die im BEST WESTERN PLUS Quid Hotel Venice übernachtet haben.
Die Gästebefragung sind verschickt an diejenigen, die durch unser Web-site gebucht haben.
Alle Kommentare mit Genehmigung des Autors, werden veröffentlicht werden.
Das Management behält sich das Recht zu antworten, zu klären, was passiert ist.
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TOTAL
9.0
(Based on 82 surveys)
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Hilfsbereitschaft der Rezeption Personal
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9.0 |
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Zimmer Qualität und Sauberkeit
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9.3 | |
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Qualität des Frühstücks
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8.0 | |
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Ubereinstimmung zwischen Realität und was auf der Web beschrieben ist
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8.5 | |
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Weiter empfehlen
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8.6 |
Mature Couple
Single Traveller
Luca, Italy 06.05.2013
Ottimo soggiorno!
Family with young children
Gianluca, Italy 22.04.2013
Complimenti! Bellissimo!!!
Family with young children
Sandra Evora, Portugal 10.04.2013
Breakfast room capacity quite deficient. Need more staff to attend all guests, when the hotel is full. Beverages at breakfast not very good.
Group
Anonymous, France 26.03.2013
Very nice!!
Family with older children
Anonymous, USA 13.01.2013
1. Front staff need a little more training on the following : a) Service with a smile. Seemed very stern at times. b) Less casual attitude - the lady in the morning made multiple mistakes in reservations and just laughed c) Better management of customer needs. The computer keyboard did not work and the person on reception just suggested to restart it without bothering to look. After restart also it did not work and it did not bother the person at all. d) We were to leave early on the morning and per note in the room asked if we can get something to eat in morning. It was mentioned that there should be someone in the morning in the morning - just ask them. In the morning, the person told us there is a machine for coffee only - we will have to go get it. Some of the good aspects: 1. Very nicely organized information for going to Venice. Availability of bus tickets 2. Modern and new facility 3. Availability of shuttle to airport (complimentary would help though - or at least group rate for families rather than per person).
Young Couple
Marco Stella, Italy 10.01.2013
Abbiamo trascorso due giorni nel relax più assoluto,in un ambiente curato nei particolari ed estremamente pulito.consiglio!!
Mature Couple
Thierry, France 09.01.2013
Hotel exceptionnel ,excellent choix pour visiter venise,nous reviendrons avec plaisir .juste parfait!pas d'hésitations!
Young Couple
Anonymous, Italy 09.01.2013
Io e il mio ragazzo ci siamo trovati benissimo! La camera era pulita e confortevole.La gentilezza dello staff è lodevole, complimenti! Sicuramente da consigliare, noi al più presto torneremo!
Young Couple
Anonymous, Italy 06.12.2012
Soggiorno da sogno .... La location ideale per un miraggio del cuore.
Family with young children
Anonymous, Italy 14.11.2012
Frigo bar inesistente Camera diversa da prenotazione Mancanza di te, caffè,ecc nella camera Assenza di carta x prendere nota.
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Replica della Direzione
Gentile ospite
Abbiamo letto il suo questionario e siamo rimasti molto dispiaciuti per quanto le è accaduto.
Abbiamo discusso con i responsabili del reparto di pulizia delle camere con l'obiettivo di evitare che si ripetano episodi di questo genere.
Ci spiace che lei non abbia esposto i problemi direttamente al ricevimento, sicuramente avremmo fatto del nostro meglio per risolverli o per poterla accomodare in un’altra camera.
Sperando che ci possa dare un’altra occasione per potere dimostrare la nostra professionalità e la cura che dedichiamo ogni giorno ai nostri ospiti, La salutiamo cordialmente.
Customer Care Best Western Quid Hotel Venice Airport
Mature Couple
Claudia, Germany 09.10.2012
Everything was Gold, Service in bar can be developed, man behind The bar Has To make all Drinks, the other man was Not so busy and interested in Business, bar man was super, girl in the Service, too.
Mature Couple
Tim Curtin, USA 09.10.2012
Particularly pleased with the terrazza and the avilability of the bar from there.
Mature Couple
Jaime De Araujo, Brazil 07.10.2012
Unfortunately my wife and myself just stayed there for two nights, because I really would like to use Quid Hotel as "headquarter" in order to visit other italian cities surround Venice...maybe next time!!!
Group
Andria, Barbados 03.10.2012
I find the hotel to be very modern with efficient use of energy saving intiatives. I would stay here again. It was better than I expected it to be.
Riccardo, Italy 07.05.2013
Nel complesso un buon soggiorno ma ho prenotato una camera con letto matrimoniale e c'erano letti separati (assurdo). Poi mi è stata data una camera comunicante e non era lo stesso comfort. Grandi problemi (alla prenotazione) con la carta di credito risolti dopo aver esortato più volte il personale a contattare i vostri istituti bancari. Organizzazione da rivedere.